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SNAP Technical Support

–SNAP Authorization– 

Retailers such as grocery stores and convenience stores can become authorized to accept Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) cards and so can FARMSTANDS and FARMERS MARKETS. These alternative retailers require different information and guidance than regular retailers, and Fresh Access Bucks SNAP Tech Support is here to walk you through it all!

–EBT Equipment–

Once authorized to accept SNAP benefits, each retailers must acquire equipment to accept SNAP EBT cards – a Point of Sale (POS) System – which can be funded through donations, the state of Florida, the Farmers Market Coalition, or through personal funds. There are both wired and wireless options available.

  • Begin here!
    • Initial guidance as you explore equipment options. Is wired or wireless best for your market? How will you fund this purchase?
  • Wired (FIS Global is Florida’s provider, and can give you free WIRED equipment)
  • Wireless
  • Machine problems
    • Troubleshooting
      • Try these simple solutions before calling your provider’s Customer Service line
    • Useful Contacts
      • Phone numbers and web addresses of support lines for SNAP-authorized retailers and markets
    • Customer Service Numbers
      • Phone numbers for every aspect of resolving technical issues – Provider phone numbers, software developer phone numbers, and merchant services phone numbers.

Please direct any further questions to

As you run your program, you will need to be serious about record-keeping if you want to qualify for grants and be taken seriously by vendors and customers. Creating a solid SNAP customer base will increase sales at your market and provide new avenues for community building. Having paid staff to run your program will increase accountability and encourage success as your start out.