SIGN UP
for our email newsletter

SNAP Technical Support


–SNAP Authorization– 


Retailers such as grocery stores and convenience stores can become authorized to accept Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) cards and so can Direct-marketing farmers and Farmers Markets. These alternative retailers require different information and guidance than regular retailers, and SNAP Tech Support is here to walk you through it all!

  • Begin here!
    • Initial Guidance for farms and markets interested in becoming authorized to accept SNAP. Is this right for your farm or market?
  • USDA FAQs
    • Guidance directly from the USDA regarding SNAP-authorization
  • Online Application Guidance
    • Once you know SNAP authorization is right for your farm or market, go here for guidance on completing the application.
  • Useful Contacts
    • Phone numbers and other pertinent information for getting through this application process, as well as contact information for future needs.
  • Retailer-specific guidance (choose below)
    • Farmers Market
    • Direct-marketing farmer (farm-store, produce stand, CSA, online sales)
    • Mobile Market
    • Government-owned and/or operated market

–EBT Equipment–


Once authorized to accept SNAP benefits, each retailer must acquire equipment to accept SNAP EBT cards – a Point of Sale (POS) System – which can be funded through donations, the state of Florida, USDA Food & Nutrition Services, or through personal funds. There are both wired and wireless options available.

  • Begin here!
    • Initial guidance as you explore equipment options. Is wired or wireless best for your market? How will you fund this purchase?
  • Wired (FIS Global is Florida’s provider, and can give you free WIRED equipment)
  • Wireless
    • Provider Comparison
      • Useful comparison of the recommended providers by the previous government contractor of the free equipment program, the Farmers Market Coalition (FMC). They will NO LONGER BE ABLE  TO ACCEPT APPLICATIONS. If you are unable to purchase equipment on your own, you must apply to the Free EBT Equipment waiting list for the new provider, Financial Transaction Management (FTM) by emailing your FNS number and name to FarmersMarket@fns.usda.gov 
    • Equipment cost breakdown
      • More detailed comparisons of providers and their cost
  • Machine problems
    • Troubleshooting
      • Try these simple solutions before calling your provider’s Customer Service line
    • Useful Contacts
      • Phone numbers and web addresses of support lines for SNAP-authorized retailers and markets
    • Customer Service Numbers
      • Phone numbers for every aspect of resolving technical issues – Provider phone numbers, software developer phone numbers, and merchant services phone numbers.

–Resources–
Please direct any further questions to xanna@foginfo.org


As you run your program, you will need to be serious about record-keeping if you want to qualify for grants and be taken seriously by vendors and customers. Creating a solid SNAP customer base will increase sales at your market and provide new avenues for community building. Having paid staff to run your program will increase accountability and encourage success as your start out.